I had a blowout! WTF?!?! You said they wouldn’t break!
What should I do if the boomerang plug snaps off?
Now this is a disaster!!! But... No, sorry... We do not claim that the bases or straps are indestructible. They are made from a rubber mix and will wear out over time and can break. The boomerang plugs have been designed to pull through instead of snapping off. Allowing you to push it back in if you get ‘un-plugged’.
If your strap does break (or your dog chews them), take a photo and send it to us straight away along with your colour and size and we’ll send you a new pair of straps ABSOLUTELY FREE!! That’s our 'no blow-out' guarantee!
Why do the women’s only go to a size 10/11?
The bases are UNISEX and there isn’t any difference in width once they get up to a size 10/11 and beyond. Slim straps will fit the regular base up to a size 10/11 and vice versa (see below - next question).
If you need larger than a slim size 10/11, we recommend the regular 12. We can customise some diamante' straps for you if you want a bit of 'bling'.
Can the slim straps fit the regular bases and vice versa?
They sure can!
All our thongs actually say ‘unisex’ on the heel. So don’t be embarrassed if you’re not buying them from the ‘Men's’ or ‘Women's’ categories on the website.
Slim straps can be put in to the regular bases and regular straps can be put in to the slim bases. It will change the fitment though!
If you have wide feet and find the straps are a little tight but the length is correct. You can always go up a size in the straps ONLY. Same goes for narrow feet. If they feel too loose… go the next size down in straps. This will change the fitment so you might need to test them out. We’re more than happy to help with this when you order.
My thongs shrunk a little?! Is it OK to leave them in direct sunlight?
Prolonged exposure to the extreme heat we have here in Australia can cause them to shrink a little or warp. Over time you may find that the bases are a little smaller than when you first started wearing them.
If they do shrink, keep them out of the heat and they should go back to normal. Some pairs have been known to warp in extreme cases.
What do I do if my strap pulls through?
One of the features of our product is that the plugs have been designed to fit through the base at a certain angle. If the strap and base come apart with force, ideally the strap will pull through and not snap off. This way, it is fixable and you don’t have to walk around with one thong on. Simply push the long arm of the boomerang plug through first and replace the strap into the base. Walk on my friend… Walk on!
The Boomerangz plugs aren't sitting in their cavity properly - What should I do?
Sometimes the rubber material of the Boomerangz plugs can bend and want to poke out of the cavity they should be sitting in on the bottom sole. Here are a couple of options that can help:
1) Put a tiny bit of glue or double sided tape in the cavity to keep the arm of the boomerang stuck to the base. You should still be able to pull it out and change the straps.
2) Fold the Boomerang arms over and put them in to the hole so they are bent downwards (in the direction of the cavity). Leave them like this for a little while, overnight for example… When you take them out they should want to bend that way and will now stay in their cavity!
3) If the arms of the boomerang plugs are too long for the cavity.. just grab some scissors and snip the end off so it fits in nice and snug.
How do I use the printable sizing chart?
- Click on the link of your desired size on the sizing chart page or size chart tab of the individual product pages
- The PDF will open in a new window
- Click FILE then click PRINT
- Make sure PAGE SCALING is set to NONE
- Place your foot in the outline to see if that is your correct size
Although the bases may vary a few millimetres it is best to measure your foot or an old pair from the centre of the heel to the top of your big toe.
Please always check your size before ordering as you will incur postage fees should you need to swap for a different size.
The size range is based on the Men’s US size range. Although they are labelled unisex – This means that if you are ordering a ladies slim style and you are normally a 9, you will need to order a 7/8 instead. If you are normally a 7/8, you will need to order a 6 and so on… best to measure your foot and use the sizing charts provided.
What happens if I order the wrong size?
You idiot!!! Naaahh… just jokes! This happens from time to time. Just keep them in mint condition and send them back to us at: Boomerangz Footwear; 2 Monteclair Court, Mermaid Waters QLD 4218. Please include a self-addressed pre-paid satchel inside the satchel you send them back in (that’s 2 satchels). Also, a good idea to get registered post so they don’t go missing as they will be your responsibility until we get them back. Your other option is to give them to someone else as a gift… and get yourself another pair! Let us know if you're going to do this and we'll send you a discount code for FREE SHIPPING.
What if I don’t like the colour when I receive the product?
The product images on the website are accurate to the actual colours but they might vary depending on the resolution of your computer screen or phone settings. If you don’t like the colour we can swap them over for you. Send them back to us at: Boomerangz Footwear; 2 Monteclair Court, Mermaid Waters QLD 4218. Please include a self-addressed pre-paid satchel inside the satchel you send them back in (that’s 2 satchels). Also, a good idea to get registered post so they don’t go missing as they will be your responsibility until we get them back.
Will I get a blister?
Hmmmm… you might get a blister. I got a blister once from the strap rubbing on my foot in a different spot that my skin wasn’t used to. Stupid soft beautiful skin! I soon toughened up though and no more blisters! But it’s not the end of the world, we recommend a band aid over the blister but the thongs shouldn't take long to wear in!
What is the meaning of life?
This is open to personal interpretation… Here at Boomerangz, we think life is for enjoying experiences and spending time with friends and family. You need to grow and evolve as a person and you will feel a strong sense of self-worth. Do what you love, with the people you love, whenever you can.
I’m a retailer and I want to sell your interchangeable bases and straps in my store – how do I go about this?
Get in touch with us via e-mail at: email@example.com
We will respond with some wholesale prices and point of sale information and make sure you’re a good fit to help get our thongs out to customers all around Australia.
My bases wore out! Is this normal?
Congratulations! You’ve worn your bases out! A great achievement! While this shouldn’t happen too soon it is a sign that you love wearing them. Due to the rubber material of our products they will suffer from wear and tear from every footstep you take and being exposed to the elements. There is a fine line between having the rubber soft and comfortable – wears out quicker – or really really hard and lasts longer. We aim in between so they are soft, comfortable and mould to the shape of your foot. Often the bases will start off harder but will soften up soon after wearing them.
We put our product through rigorous testing to get the perfect combination of rubber bounce back and comfort. (That’s not a pair of ours below by the way…)
Is your product made in an ethical way?
Our manufacturing partner’s facility is a family owned and run operation. High-standard workplace conditions and safety audits are a regular occurrence and they maintain good working conditions. There are no under-age workers and we go there several times a year for inspections. The product is made without any nasty additives such as Azo-dye colours, animal by-products (in the glue etc) and all products are lead free and vegan certified. Our material suppliers are members of 'amfori BSCI'. The amfori BSCI Code of Conduct draws on important international labour standards protecting workers’ rights such as International Labour Organization (ILO) conventions and declarations, the United Nations (UN) Guiding Principles on Business and Human Rights as well as guidelines for multinational enterprises of the Organization for Economic Co-operation and Development (OECD). Read more here.
Which retail stores can I find your cool, interchangeable and no blow-out flip flops in?
This is constantly changing as we are stocked in over 40 independent stores around Australia plus a couple of the well-known chain stores. Some won’t hold our product over winter and we can’t guarantee they have all the styles, sizes and colours. If you would like to know if our product is stocked in a store near you, simply contact us.