Returns and Refunds

We will happily exchange an item for you if required. We understand that sometimes people order the incorrect size or there may be a fault with the product.

 

Ordered the wrong size? (It happens sometimes - don't beat yourself up).
We are definitely happy to swap them over for you - we have a couple of options - including a FREE SHIPPING code for your next order. Please e-mail info@boomerangzthongs.com.au 

 

Need a refund?
We can do that for you too. Refunds do NOT include the shipping cost as we can't get that back from the postal or courier service. Sorry. Refunds will be issued to the original payment method and will only be processed once we have received the returned item and deemed it to be in it's original condition. 

 

If you wish to return or exchange an item, please contact us indicating the reason for the return and stating your e-mail proof of purchase.

Boomerangz Footwear must be notified of the product issue within 14 days of the delivery date. It must be unworn and in its original condition (this includes all original tags and packaging).

We agree to replace any product that is deemed to be a manufacturing fault or distribution mistake by us. However, we can’t always guarantee availability of the products you would like to exchange. In this instance a Boomerangz Footwear customer service representative will assist you in finding an alternative style. If you are unable to find an alternative style a credit note will be issued.

Returned Boomerangz products that have been worn, damaged or altered from their original state will not be exchanged and will be returned to the customer. Additional postage and handling charges may apply.

Please refer closely to the sizing chart of all Boomerangz products to match the size most perfect for you. If the wrong size is ordered by you and you require an exchange, additional postage and handling charges will apply.

If returning an item that was purchased on our website, it is the sole responsibility of the buyer to ensure it is returned to us by the most reliable and preferred method of postage (registered post).

The cost of return shipping is at the customer’s expense and is non-refundable, unless in the case of our error in shipping an incorrect or faulty product to you.

The best method and to ensure you receive your replacement pair – it is recommended that you include a self addressed pre-paid satchel in the same satchel as the product you are returning.

Please note that Boomerangz Footwear products purchased from other retailers, including department stores and specialty stores must be returned to the store where it was originally purchased and is subject to the return policy of that retailer.